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All India Institute of Medical Sciences, Nagpur

Executive Director leads AIIMS Nagpur’s Digital Renaissance for Enhanced Efficiency and Patient Empowerment

In a rapidly evolving digital landscape, AIIMS Nagpur, under the dynamic leadership of the Executive Director Dr Hanumantha Rao, has emerged as a trailblazer in digitalizing the workplace for enhanced efficiency.

On January 25th , 2024, Dr Hanumantha Rao introduced the groundbreaking eOFFICE file management system, marking the initiation of a new era in file management. The successful processing of the first file underscored the system's efficiency. This innovative approach eliminates the reliance on traditional paper-based methods, resulting in a substantial reduction in processing times and fostering an environmentally conscious workplace. Dr Rao envisions that the eOFFICE system will not only streamline the file processing timeline but also simplify procedures, eradicating critical errors and mishaps inherent in traditional filing systems and increases administrative accountability. The introduction of this system represents a significant leap towards a more efficient, error-free, and eco-friendly approach to file management.

It is notable that over the past year, Dr Rao has spearheaded a series of groundbreaking initiatives, transforming traditional practices into cutting-edge digital solutions that not only streamline operations but also elevate the overall patient experience.

Hassle free OPD Patient Registration through KIOSK:

The vision for a seamless patient experience materialized with the introduction of online registration for the Outpatient Department (OPD) through user-friendly KIOSK machines. This initiative not only reduces waiting times but also sets a new standard for accessibility and convenience.

Efficient Payment options through POS Systems:

AIIMS Nagpur has embraced digital payment solutions with the implementation of Point of Sale (POS) systems for bill management. This not only expedites the billing process but also enhances transparency and accuracy in financial transactions.

Convenient Consultations with Online Appointment Booking via eVaidya App:

AIIMS Nagpur launched a state-of-the-art mobile application, allowing patients to book appointments with doctors effortlessly. This initiative not only promotes patient engagement but also optimizes the utilization of medical resources.

Streamlined Operations with Que Management System for patients visiting AIIMS Nagpur OPD:

The implementation of a Que Management System has revolutionized the way patients are attended to, minimizing wait times, and ensuring a smooth flow of operations within the healthcare facility.

Online OPD Registration via Institute Website:

Healthcare was made more accessible with the introduction of online registration through the official website.

Efficient ABHA Registration and OPD Booking:

Dr Hanumantha Rao’s strategic approach is evident in the seamless integration of ABHA registration and OPD booking, simplifying the administrative process and ensuring a more organized and efficient workflow.

Enhanced Patient Communication through Online SMS:

Effective communication with patients was made possible by the introduction of online SMS notifications. Patients receive timely updates on their registration status and can conveniently access investigation reports through downloadable links, promoting a patient-centric approach to healthcare.

Empowering Philanthropy with Online Donation Facility:

AIIMS Nagpur, has embraced technology for a noble cause. The introduction of an online donation facility through the website reflects a commitment to leveraging digital platforms for philanthropic endeavours.

Transparent Healthcare Metrics with Display of Footfalls on Website:

The commitment to transparency and accountability is highlighted by the inclusion of a feature displaying footfalls on the website for both OPD and IPD, providing stakeholders and patients with real-time insights into the facility's performance.

AIIMS Nagpur, under the visionary leadership of Dr Hanumantha Rao, has not only embraced the digital revolution but has also set new benchmarks for excellence in healthcare management. The institution's consistent recognition by the National health Authority (NHA) further underscores the transformative impact of these initiatives, positioning AIIMS Nagpur as a leader in the digitization of healthcare workplaces. Dr Hanumantha Rao's strategic vision and unwavering commitment to innovation have undoubtedly paved the way for a future where technology and healthcare seamlessly converge for the betterment of all.